This Privacy Policy describes how ViLao GPU ("we", "platform", "service") collects, uses, protects and shares user information when using our service. By using the service, you agree to the practices described in this policy.

We are committed to protecting your privacy and only collect information necessary to provide and improve our service.

1. Account Information

• Username, password (encrypted)
• Email address (if provided)
• OAuth authentication information (Google, GitHub) if using OAuth login

2. Service Usage Information

• Information about containers, VMs you create and manage
• Resource usage metrics (CPU, RAM, GPU, Storage, Network)
• Transaction and billing history
• Logs from containers/VMs (only when you choose to stream logs)

3. Technical Information

• IP address and geographic information (to improve service and security)
• Computer resource information (CPU, RAM, GPU, Storage, Network)

Important Commitment:

We do NOT collect sensitive personal data such as file contents, passwords in containers/VMs, or your application data. We only collect metadata and metrics about computing resources.

• Service provision: To create, manage containers/VMs, process payments and provide technical support
• Service improvement: Analyze usage patterns to optimize performance and develop new features
• Security: Detect and prevent fraud, abuse, and illegal activities
• Communication: Send notifications about the service, updates, and important information (only when necessary)
• Legal compliance: Comply with legal requirements and current regulations

Security Measures

• Data encryption in transit (TLS/SSL)
• Password encryption with bcrypt
• JWT tokens with short expiry (5 minutes for access token)
• httpOnly cookies for refresh tokens
• Network isolation for containers/VMs

Security Commitment:

We do NOT install backdoors, malware, or any unauthorized monitoring tools into your containers/VMs. We only collect metrics about system resources (CPU, RAM, GPU, Network) for billing and performance monitoring.

We do NOT sell, rent, or share your personal information with third parties for commercial purposes.

We may share information in the following cases:

• Service providers: Third parties that support service operations (hosting, payment processing) with equivalent security commitments
• Legal requirements: When required by competent legal authorities or to protect our rights and safety and those of other users
• With your consent: When you agree to share information

You have the right to:

• Access: Request to view personal information we store
• Modification: Update your account information
• Deletion: Request deletion of your account and data (subject to legal requirements)
• Opt-out: Decline non-essential cookies (may affect service experience)
• Complaint: Contact us if you have any concerns about privacy

We use cookies and similar technologies to:

• Maintain login sessions (JWT tokens)
• Store preferences and settings
• Analyze usage patterns (anonymized)
• Security (Turnstile CAPTCHA)

You can manage cookies through your browser settings, but this may affect the functionality of the service.

We store your information for the time necessary to:

• Provide service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal data within 30 days, unless the law requires longer retention.

Our service is not intended for children under 18 years of age. We do not intentionally collect information from children. If we discover we have collected information from children without parental consent, we will delete that information immediately.

We may update this Privacy Policy from time to time. We will notify you of any important changes by:

• Posting a notice on the website
• Sending an email to your registered email address
• Updating the "Last updated" date at the top of this page

Continued use of the service after changes are considered acceptance of the new policy.

If you have any questions or concerns about this Privacy Policy, please contact us:

ViLao GPU

Email: support@vilao.vn

Website: https://vilao.vn